Optimizing Customer Experience for BFCM

A talk by Billy McClennan
Strategic Partnerships, Gorgias

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About this talk

Given the times of uncertainty, urgency of customer issues and requests may play a role in this year's Black Friday Cyber Monday + Christmas shopping season. Learn how to provide excellent customer care + experience, helping online shoppers with purchasing decisions, concerns, and questions through phone, chat, social media & SMS.

Join us to learn:

  • Forecasting traffic + support volume for COVID BFCM + Q4 2020
  • How to use Chat, SMS & Social Media in your communication channels to drive sales
  • How to prepare your support team for the 80-100% increase for BFCM + holidays

Billy McClennan

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.

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